Complaints
We attempt to offer the main degree of organization all through the length of your understanding In any case, to present an inquiry, we will explore
any issues and plan to change any issues rapidly, where potential We embrace any information and diligently desire to move along. In any case,
frustrated with any part of our organization, we welcome the significant opportunity to put things right.
We should feel that it wouldn’t be essential to go past the underlying step, yet we grasp that in outstandingly extraordinary circumstances you could need to advance your perspective where the
result leaves you unsatisfied. Our complaint organization is fair-minded and free for the clients to use. Any clients submitting questions will be treated with amiability and respect.
Step 1
A protest is any declaration of disappointment with the help got by Upgrade Services. An objection might be made recorded as a hard copy, email, by phone or in some other structure. Kindly give however much detail as could be expected about the explanations behind your grumbling and the result you might want to see. We hold duplicates of all protests got.
Email: sales@upgradeservices.com
Telephone: 01698 674744
Address: Flat E, 125 Clydesdale Road, Bellshill, Scotland, ML4 2QH
Step 2
We will send you a composed or electronic ac knowledgement of an objection inside five work long periods of receipt, recognizing the individual who will deal with the protest for the business.
At every possible opportunity, that individual won’t have been straightforwardly associated with the matter, which is the subject of the grumbling, and will have power to settle the grievance.
Step 3
Assuming that you are discontent with our last reaction, you might utilize the Question Goal Ombudsmen. You can likewise involve this assistance in the far-fetched occasion that the grievance has not been settled in no less than about two months of accommodation
Their site is https://www.disputeresolutionombudsman.org/question and it gives more data about the help they give and the different ways they can be reached. The ADR plot is fair-minded and allowed to utilize.
Our Responsibilities
To give a capable, fair, and coordinated part for dealing with fights.
To give all of our clients permission to the fights dealing with cycle,
To keep clients instructed about the headway in regards to their complaint and the ordinary time span for objective.
We will meet regularly to study our grumblings and techniques so we can zero in on reliably getting to a higher level.
Handling Your Complaint
We will perceive your matter through email or recorded as a printed copy inside two work days when we get a protesting.
Your dissent will be logged, and we mean to decide the issue inside seven work days. We’ll give you a reference number and contact you when we’ve sorted out your issue.
In case we haven’t settled your dissent inside seven work days, we’ll contact you to get a handle on why and choose the resulting stage.